* PLEASE NOTE * We are not accepting product returns at this time due to CoVid19 pandemic.
In the event that our team dispatched the wrong size to you for your order, we will ensure that you get the correct sizing sent your way.
If you, as the customer, placed an order for an item and upon arrival realize that it is not the proper fit, you are held responsible for the cost associated with the return of the item and/or the cost associated with the expedited shipping of the new items.
Send an email to (email@example.com ) with your order number, tell us what is wrong, and if possible take a photo of the issue for us to better assist you
(we may request this later).
We will respond within 1-2 business days.
- WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from PositiviTee, in-keeping with the buying and selling process, we collect the personal information provided, such as your name, address and email address.
When you browse the online store, we automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
PositiviTee is hosted on Shopify Inc. Making it possible for us to sell our products to you via the e-commerce platform. Your data is stored through Shopify’s data storage, databases and the general Shopify application. Shopify stores your data on a secure server protected by a firewall.
Email marketing (if applicable): With your permission of course, we may send you emails about our store, new products and other helpful updates.
In an effort to protect your personal information, we follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% safe, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
- HOW ARE YOU ABLE TO GET MY CONSENT?
When you provide your personal information to complete a transaction, place an order through the online store, verify your credit card, or request for a returned purchase, we understand that you are offering consent to collect your information and use it only for that specific purpose.
- HOW DO I TAKE AWAY MY CONSENT?
If after you opt-in, you change your mind to sharing your information, you may simply withdraw your consent for us to contact you at anytime, by contacting firstname.lastname@example.org.
PositiviTee has the right to modify this store policy page at any time. Changes and clarifications will take effect immediately upon posting.
Please ensure that you read the store policy in full so that you are aware of what information we collect, how we use it, and under what circumstances.