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F A Q


- WHEN WILL MY ORDER SHIP?

    You can find the estimated shipping date for each product in your shopping cart as well as in your order confirmation.

    Please be aware the estimated shipping date is not to be confused with the delivery date.

    You will receive a tracking update as soon as your order has shipped.

    Delivery times vary depending upon location. All products are shipped via First Class or Priority Mail.

    Order placed on the weekends (Friday - Sunday)  will be processed beginning on Monday.

    Keep in mind, some items may ship faster than others and your package may ship in multiple packages. You will however receive separate tracking information via email when each item ships.

    Please make sure to double check that your address is correct to make sure you receive your order. We are NOT responsible for mistakes on addresses.

    International shipping: 

    - 3-6 day International Shipping: $45 (Express)

    - 6-10 day International Shipping: $25 (Standard)

     

    - CAN I CANCEL OR MAKE CHANGES TO MY ORDER AFTER PAYMENT?

    Purchases may be canceled only within 12 hours after a purchase (Monday-Friday) as products made to order and once production for your order has begun, we cannot cancel as a result.

    Email (sales@shoppositivitee.com  )  with your order number and we are more than happy to assist!

     

     

     

    PLEASE NOTE 

    PositiviTee has the right to modify this FAQ page at any time. Changes and clarifications will take effect immediately upon posting.